How Hialeah Fire Department increased collection rates from 40% to 70% in just 2 months with EMS SOAP
Before EMS SOAP, the agency faced significant obstacles that were costing them time, money, and crew morale.
With only 40% of insurance claims being paid, millions in legitimate reimbursements were being left on the table due to incomplete or inadequate documentation.
Firefighter-paramedics spent 15-20 minutes writing each narrative, taking time away from training, station duties, and rest between calls.
Narratives frequently failed quality assurance review, requiring rewrites and causing delays in billing submission.
Even well-intentioned narratives lacked the specific language insurance companies require to approve claims.
AI-Powered Documentation That Speaks Their Language
Hialeah Fire Department implemented EMS SOAP to transform how their crews document patient encounters.
Crews simply speak their call summary naturally — just like giving a patient handoff — and EMS SOAP generates a complete, compliant SOAP narrative in seconds.
Every narrative automatically includes the specific language insurance companies require, eliminating the guesswork around billing compliance.
EMS SOAP is configured with Hialeah's exact protocols, ensuring every narrative aligns with their documented procedures.
Narratives meet quality standards from the start, virtually eliminating the rejection and rewrite cycle.
Transformational Results in 2 Months
The impact was immediate and measurable across every metric that matters.
Revenue that was previously lost to claim denials is now being collected, funding equipment, training, and personnel.
From 40% to 70% claim approval, representing a dramatic improvement in documentation quality.
What used to take 15-20 minutes now takes less than a minute, giving crews their time back.
Quality issues have been virtually eliminated, streamlining the entire billing workflow.
A side-by-side comparison of key metrics before and after implementing EMS SOAP.
Join the growing number of EMS agencies using AI-powered documentation to recover more revenue and give crews their time back.