Will it document the way our agency does?

Every agency documents its own way. Your medical director has a format they want to see, your QA team has abbreviations they accept and ones they send back, and your protocols aren't the ones from the agency next door. A tool that writes like someone else's agency just moves the rework to QA.

EMSSOAP is set up around your agency, not a generic template. Here's what that covers, and what we set up with you.

Your narrative format

The draft comes back in the format your agency uses. That can be one of the standard formats your medics already know, like SOAP, CHART, D-Chart or DRAATT, or a custom format built around the one your agency requires (narrative documentation). Your agency decides which formats are available, so every narrative lands in the structure your reviewers expect.

If your QA team wants certain details kept in the structured fields instead of repeated in the narrative, we can make these custom changes for your agency.

Your documentation rules

Format is the skeleton. The rules your agency actually enforces are what make a narrative read like one of yours. During setup, share the ones that matter:

• the abbreviations you accept, and the ones you don't

• how you want reported information written ("per the sending nurse," "wife reports") versus what the crew found

• local street names, landmarks and hospital nicknames, so they come out the way your crews say them

• specific transport documentation you want included in every report, or asked about by LiveQA

Examples beat adjectives. "Make them better" gives anyone very little to work with. "Keep the sending facility's account credited to the sending facility" is a rule you can check.

Your protocols, one tap away

EMSSOAP includes a protocols assistant built from your agency's own approved protocols. Ask it a question and it answers from your documents, with a link that opens your protocols at the page it came from. Answers include the page number of their source. If your agency adds its standard operating guidelines, they get their own SOG assistant, so operational procedures stay separate from clinical guidance (medical protocols).

It's a guide to the source, not a replacement for it. If an answer and the manual ever disagree, the manual wins and your normal medical direction applies.

Keeping it current

When your medical protocols change, we process the new version at no cost and run it through our internal testing evaluator before it goes live.

Bring your protocol manual

Bring it to a 30-minute call, along with a narrative you'd call perfect, and we'll show you how EMSSOAP would match it. Book a 30-minute call. After that, your agency can run a free six-week pilot.