Medical Protocols Assistant
Ask questions about your agency's medical protocols and get AI-powered answers with source citations.
Last updated: February 2026
Overview
The Medical Protocols Assistant lets you ask natural-language questions about your agency's medical protocols. It uses retrieval-augmented generation (RAG) to search through your agency's uploaded protocol documents and provide accurate, cited answers.
This feature is particularly useful for quick reference during training, protocol review, or when you need to verify a specific procedure, dosage, or guideline.
How to Ask Questions
- Navigate to Medical Protocols from the sidebar.
- Type your question in the text input or use the microphone for voice input.
- Click Send to submit your question.
- The AI searches your agency's protocol documents and generates a detailed answer.
Example Questions
- What is the treatment for pediatric bradycardia?
- What is the protocol for STEMI?
- Amiodarone dose for V-Fib?
- What are the indications for RSI?
- When should I contact medical control for a refusal?
Understanding Citations
Every answer includes source citations that reference specific pages in your agency's protocol documents. Citations appear as clickable badges showing:
- Document name: The protocol document the information was sourced from.
- Page number: The specific page within the document.
- Relevance score: How closely the retrieved section matches your query.
Click on any citation badge to view the referenced section of the protocol document directly.
Conversation Context
The Medical Protocols Assistant maintains conversation context, so you can ask follow-up questions without repeating background information. For example:
- “What is the protocol for chest pain?”
- “What about for pediatric patients?” (the AI understands you mean pediatric chest pain)
- “What medications are indicated?” (continues in the same context)
To start a new topic, click New Chat to clear the conversation and begin fresh.
Protocol Coverage
The protocols available to you depend on what your organization manager has uploaded. Typically this includes your agency's medical protocols PDF, treatment guidelines, standing orders, and medication reference materials. If you notice missing protocols or incorrect information, contact your organization manager to update the uploaded documents.
Highlight Tags
Your organization may have configured custom highlight tags that visually emphasize specific types of medical information in AI responses — such as medications, dosages, contraindications, or key procedures. These highlights are configured by your manager and help you quickly scan responses for critical information.