Question 1

I can't access ePCR Narratives or Medical Protocols

Accepted Answer

If "Important Information Regarding Use" appears, read it and select "I Understand and Agree." If you already accepted it but still cannot open the feature, sign out and sign in again. Contact EMS SOAP if access is still blocked.

Question 2

Voice dictation is not working

Accepted Answer

Allow microphone access in your browser, make sure another app is not using the microphone, then refresh and try again. If transcription still fails, use a shorter recording or type the patient-care details instead.

Question 3

I'm not seeing the correct protocols

Accepted Answer

Verify the response against the available source page. If a protocol appears missing, outdated, or incorrect, contact contact@emssoap.com so EMS SOAP can review your agency's source documents.

Question 4

Narrative Review isn't loading

Accepted Answer

If the panel says it is "running in fallback mode," review the manual items and select "Retry review" when the service is healthy. If you see "Couldn't load narrative review.", select "Retry" or continue reviewing the current narrative yourself.

Question 5

How do I get a narrative into my ePCR?

Accepted Answer

After your final accuracy review, select "Copy" beneath the narrative. When the button says "Copied!", open your ePCR and paste the narrative into the appropriate field.

Question 6

Confirm Copy won't continue

Accepted Answer

Your typed name must match the name shown after "Signature must match." If no name is available, save your display name when prompted. Then type the matching name and select "Copy to Clipboard."

Question 7

Why was I signed out?

Accepted Answer

EMS SOAP signs inactive sessions out for security. If you see "Session Timeout Warning," select "Stay Logged In" to continue. If you were already signed out, sign in again.

Question 8

My organization is disabled or paused

Accepted Answer

Follow the message shown on the organization-disabled page. It may include the reason and who to contact. If you still need help, contact your agency administrator or contact@emssoap.com.

Question 9

How do I keep a narrative complete and audit-ready?

Accepted Answer

Document only what happened, include relevant findings, treatments, patient response, and times, then review every statement before copying. Correct genuine gaps, but never guess or add details that were not part of the call.

Troubleshooting & FAQ

Frequently asked questions

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