Question 1

I can't access ePCR Narratives or Medical Protocols

Accepted Answer

Chat features require a one-time HIPAA acknowledgment. When you first navigate to ePCR Narratives or Medical Protocols, a confirmation dialog will appear. You must review and accept the HIPAA terms before gaining access.

Question 2

Voice dictation is not working

Accepted Answer

Ensure your browser has microphone permission for emssoap.com. Make sure you are accessing the site over HTTPS. On Safari, enable microphone access in Safari Preferences > Websites > Microphone. Close other applications using your microphone and try refreshing the page.

Question 3

My organization is disabled or paused

Accepted Answer

If your organization has been disabled, you will see a message explaining the reason. Contact your organization manager or reach out to contact@emssoap.com for assistance.

Question 4

How do I get narratives into my ePCR system?

Accepted Answer

EMS SOAP uses a simple copy-and-paste workflow. After generating a narrative, click the Copy button to copy it to your clipboard. Then open your ePCR system (Zoll, ImageTrend, ESO, or any other) and paste the narrative into the appropriate field.

Question 5

Does the narrative include medical necessity language?

Accepted Answer

Yes. EMS SOAP automatically includes medical necessity language in generated narratives. This language is required by insurance companies for transport reimbursement and is based on your agency's medical protocols and billing guidelines.

Troubleshooting & FAQ

Frequently Asked Questions

Browser Compatibility

Still Need Help?