Organization Management
Use Manage to support your agency's people and documentation workflow.
Agency managers can open Manage from the sidebar. Members do not have access to organization management.
1. Add or remove staff
- Open Manage.
- Select Invite User for one person or Bulk Invite for a group.
- For an existing user, open their actions to change their role or select Remove & Delete Account.
2. Monitor adoption and documentation trends
Open Usage to check whether crews are using EMS SOAP. When Grading is available for your agency, open it to review documentation completeness over time and find recurring gaps worth addressing in training.
Documentation completeness reflects whether expected chart elements were documented. It is not a clinical quality score.
3. Review flagged charts when enabled
If your agency has Quality Review enabled, start with Needs your review. Open a flagged chart and decide whether it needs documentation feedback.
Clear the chart when there is no issue. When a genuine gap needs the medic's attention, generate the feedback, review it, and send it to the chart author.
4. Request agency-wide changes
Contact contact@emssoap.com when your agency needs a narrative-format change, updated protocol documents, a feature enabled, or another organization-wide configuration change. EMS SOAP handles those changes with your agency.